Office Location

Howard Roe Gift Solutions
291 So. Van Brunt Street Englewood, NJ 07631-4632
Phone: (888) 341-0886

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Shipping and Return Policies

Your complete shopping satisfaction is our number one priority

All in-stock orders will be shipped within 3 - 5 business days of receipt. Due to the custom nature of certain products, not every item is available for immediate shipment.  

In the event an address is entered incorrectly, we cannot be responsible for the package and costs involved. PLEASE ensure information is entered correctly.  

Our goal is to make an exchange or refund as fair and easy as possible. We accept product returns for a full refund within 30 days of purchase.  Merchandise must be unused and in its original packaging.  Unused returned items will be refunded to the original payment method.  Shipping costs cannot be refunded. We cannon accept returns of used merchandise, however if a product is damaged or defective, we will exchange it for the same product at no cost.

All returns and exchanges must be accompanied by original packing slip/receipt. We are not responsible for shipping costs incurred for returns and exchanges. Returns submitted after 30 days are subject to a 20% re-stocking fee. International shipments will be subject to any customs and duty fees required by the destination country.  

Should you have any further questions, please do not hesitate to contact us Monday - Friday 9:00 AM - 5:00 PM

Howard Roe Gift Solutions
291 So. Van Brunt Street
Englewood, NJ 07631
888-341-0886